Member Article

Yorkshire Water wins national customer service award

Yorkshire Water was last night announced as the Best Utility Provider 2013 by the WOW awards – an award given for outstanding customer service and based on customer nominations.

At a glittering awards ceremony in London,Bradford-based Yorkshire Water beat competition from Welsh Water, Scottish Power and United Utilities to the Best Utility crown.

The WOW! judges said “…a lot of passion and enthusiasm for customer service… empowered to do the right thing for the customer, “ and that Yorkshire Water was, “a responsible organisation with passionate people.”

Helen Phillips, Director of Customer Service at Yorkshire Water said: “We are over the moon about this win, not just because it recognises our incredible commitment to customer service but because we were shortlisted based on nominations from our customers.

“The WOW awards mean a huge amount to all of us at Yorkshire Water and at our sister company Loop, which operates our contact centre. This is an endorsement of how hard we are working to put our customers first and it’s great to be recognised for our efforts.”

Jonathan Harding, managing director of Loop Customer Management, based in Thornbury, Bradford, said: “This is the latest in a long line of awards for the team here at Loop and for Yorkshire Water, and I’m delighted that our service for Yorkshire Water’s customers has been recognised yet again as being the best in the business.

“My team work incredibly hard to ensure that we’re there for customers when they need us and that they can get in touch in whatever way suits them best – from being on the phone, to web chats or even on Twitter.”

A team manager at Loop, Sidra Ayaz, was recently named Young Professional of the Year at the European Call Centre Awards in London and in March Yorkshire Water was honoured as the best utility in the UK for customer satisfaction, according to the latest research by the Institute Of Customer Service.

The UKCSI asks customers to rate organisations on key attributes of customer service including professionalism, quality and efficiency, ease of doing business, problem-solving, timeliness and the way complaints are handled.

This was posted in Bdaily's Members' News section by Clare Burnett .