Member Article

The benefits of client portal solutions for law firms

Considering the fierce competition in the industry and high customer acquisition costs, law firms must look at new ways to retain their customers by ‘enchanting’ them.

So how can law firms enchant their customers? By improving customer service and managing the relationship with these customers better. When we talk about relationships, we talk about communication and all improvements will revolve around this important factor.

Traditionally law firms have used established channels to contact their clients – letters, phone calls and emails. The common problem with these mediums is that they rely on the client to come to them. As clients get used to proactive and inclusive communications in other aspects of their life they expect the same from their law firm.

Client portal solutions such as mylegalspace offer a business process solution to the customer service burden, providing a firm foundation to maintain quality of service and efficiency during periods of business growth.

They allow you to:

- exchange documents in real-time, in a 100% secure environment,

- set tasks and check their progress on an on-going basis

- send & receive automatic notifications once these are completed.

Client portals integrated with case management software help you avoid entering data twice in two different systems, thus eliminating the risk of errors and data duplication.

The management of client relationships is a vital business process. Customer experience should now be considered alongside the nuts and bolts of how work is processed and be placed at the core of your law firm. With so many law practices fighting for market share, enchanting customers can make the difference between merely staying afloat and being truly successful.

Happy customers mean future business as well as positive word-of-mouth and recommendations which bring you new customers at no cost to you.

Engaged clients make loyal clients. Deliver and develop successful messaging and offer stellar customer service with client portal solutions such as mylegalspace.

http://info.dpssoftware.co.uk/collaborative-working-platforms

About DPS Software

DPS Software is one of the leading and longest established legal IT solutions providers in the UK, catering to the needs of law firms small and large across the country. Serving over 600 practices and 15,000 individual users, DPS have built a strong and growing market position thanks to their award-winning products- case management and legal accounts software, client portal solutions and digital dictation.

DPS Software is committed to developing products that meet the specific and changing needs of law firms and helping them to move away from outdated work practices and the technology underpinning them.

To learn more about the company please visit www.dpssoftware.co.uk.

This was posted in Bdaily's Members' News section by DPS Software .