Member Article

Top 10 Most unusual hotel requests and complaints

Hotel revenue management strategies will include a range of influencers to revenue potential, reputation management is hard to change but must be acknowledged and learned from.

A good hotel reputation management strategy can mean the difference between a customer choosing your hotel over your competitors based on the rating and feedback left by guests. Make sure you are prompt in your response to all feedback and show empathy whether the reviews are good or bad.

We know hotels will deal with all sorts of requests and complaints, but these should all be documented and reviewed alongside the hotel revenue management policies to make sure you are offering what your customer wants.

Here are a fantastic collection of requests and complaints collated bySkyscannerfrom hotels around the world. Need some help managing your reputation as part of your hotel revenue management strategy? Octopus Revenue Ltd provide tailored hotel revenue management solutions for your business and can work with you for as little as 4 hours a week or up to full scale projects.

This was posted in Bdaily's Members' News section by Sarah Thompson .