Member Article

Local Estate and Letting Agency celebrates a phenomenal first year due to customer commitment

MIGHTY HOUSE estate and letting agents in Lancaster are celebrating their one year anniversary on 2nd December 2014 and what a successful year it has been!

Growth in the first year has been phenomenal:

• Sales: Over 45 properties sold and 15 more sales agreed
• Lettings: Over 85 residential properties managed including 30 student houses.

Owned by a team of chartered surveyors whose are passionate about property and customer service, traits which come across in their client and partner relationships. All are successful property owners and landlords, well respected and enthusiastic.

So what has made Mighty House stand out in their first year? Their knowledge, commitment and obsession for customer satisfaction, which is summed up by one of their early clients “From the word go, the team at Mighty House were pleasant, approachable and very efficient. The high number of viewings we had in the first few weeks the house was on the market, especially with it being Christmas time, was testament to the dedication of the team.”

Mark Fletcher who manages the sales side of the business and working with property for over 25 years says when asked about customer care “I want our customers to be pleased and am more than happy to regularly call or visit them at home to discuss their property or any concerns arising. It is important clients are comfortable with the entire process and if they need extra assistance, for example understanding the paperwork they receive from solicitors, I am glad to help as I know happy clients will come back again.”

When asked about the more unusual assistance needs of clients, Mark went on to say “Recently, I was lifting and inspecting drains and sewers to discover which way they ran on in order to ensure the surveyors report was correct. It may not be the best part of the job but it was necessary to ensure the sale went through! We offer customer service which has a real personal touch and clients are always kept informed which instils confidence.”

Peter Charnley, Director commented: “Landlords are recognising the vast experience and knowledge we have and how we recognise the importance of managing property carefully and effectively to keep costs to a minimum. Landlords that have always felt nervous about handing over management of their properties to an agent are now allowing us to manage them as they see that we are different in a good way!”

A forward thinking agency, they even offer different service levels to suit your needs and budget. With traditional services you get the entire selling or letting process managed for you. They also offer and alternative online service which can save you money with a lower up-front fee and by doing your own viewings. There are no hidden costs and the process is simple to follow.

As Landlords themselves, their letting agency provisions are designed to suit the landlords but also offer an excellent service to tenants as well. As one regular client says “I have been using Peter Charnley as my letting agent for over 2 years now. Not only is it a breath of fresh air dealing with Peter compared to other agents, but I find he comes to me with solutions to problems…rather than just problems and an invoice!”

So what does the future hold? Director Peter Charnley BSc (Hons) MRICS says “We have been thrilled by the success in our first year including the expansion of the office team. We believe in nurturing young talent with our apprenticeships and are considering opening a second office when the time is right. To have another year where our clients are as happy as they have been this year would be very fulfilling and we will do our best to make sure that happens.”

If you think Mighty House could help you sell or manage your property call free: 0800 1123490 or email: enquiries@mightyhouse.co.uk

About Mighty House

An estate and lettings agent with a difference, Mighty House is run by Chartered Surveyors, we combine many decades of experience in the field with fantastic customer service, extensive marketing and the latest property sales and management software to help you sell or let your home fast and for the best price.

For further details contact Peter Charnley (Director) or Mark Fletcher (office manager) on 01524 548 888 or email info@mightyhouse.co.uk. Office address: 83 Bowerham Road, Lancaster, Lancashire. LA1 4AQ

Their success is down to two core reasons: Knowledge and Customer Service.

This was posted in Bdaily's Members' News section by The Virtual Marketeer .