Member Article

Should You Start a Physical Product Repair Company?

While we started in Perth, Australia, my company has now started to take on clients across the globe. Of course, I am happy to see this growth, but it certainly comes with its challenges. As our service is primarily repairing products from Apple (iPads, iPhones, etc.), one of our biggest challenges in the next few years is going to be scaling this service so that we can reach the maximum number of people.

When you find yourself staying up until the middle of the night delegating iPad repairs to various employees before they come the next day, you start to see the appeal of starting a SaaS (Software as a Service) company. While successful tech companies will tell you that they run into problems, especially with their database administration, as they scale, this is nothing compared to the challenges of scaling a service that is built around physical products.

However, running an iPhone repair business certainly has its perks. While there are limitations on the upper end, it has a low barrier to entry. Simply put, you can bootstrap a repair company to success in a way that you can’t do for most tech companies, which typically require upfront investment.

To get into this business, all you need to find is somebody who is having an issue with their iPhone. And guess what? The majority of Smart Phone users are Apple users, and the majority of Apple users have ongoing difficulties with their phone. So if you can just locate these people, then you are in business!

People have all sorts of problems with their phones, and these are not just luddites. The service you offer could range from helping people to set up their smartphones, which we do, to helping millenials optimize their phone setup so that they can get more use out of it. When getting into any service, it is essential to look at the market first. And in this case, the market is huge!

This was posted in Bdaily's Members' News section by DC IT Solutions Perth .