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Day 22: FedEx festive top tips for small businesses

#22 Be Accessible in the Final Few Days Before Christmas

Christmas is coming and at FedEx we want to help your business be fully prepared this festive season. For today’s top tip, please see below:

During a particular busy period, providing “top-notch” customer service can be more challenging. Your customers should always be your main priority, so in the run up to your busiest period fully brief your employees on customer service techniques so they can deliver this seamlessly.

Another important aspect to remember is, in this digital age, customers expect a variety of support channels to be made available and to receive responses to their queries in a matter of hours.

Ensure all your channels, such as phones, emails, and social media are adequately manned to make sure any customer queries are dealt with effectively. Accessible communication channels are important as well as keeping your customers up-to-date with information. Make sure there is effective collaboration between your business and third party suppliers. By doing so your customers experience top-notch service, no matter the situation.

Remember to come back tomorrow for a new tip! Read previous tips on Bdaily.

This was posted in Bdaily's Members' News section by FedEx .