Member Article

Business Process Outsourcing Solutions for Small and Medium Enterprises

There was a time not long ago when Business Process Outsourcing solutions where aimed at and meant to be bought by large businesses. Overtime, Business Process Outsourcing (BPO) solutions came to be offered by smaller IT firms mostly based in India. These BPO Businesses because of their smaller staff size and infrastructure, are ideal for small and medium enterprises. Let us see how.

Your business for example, could hire a virtual staff to sieve through all incoming emails and catalogue them for you. Due to the time differences, the catalogue for the day could be ready and waiting for you when you enter office. From point of view of efficiency it would make little difference to your business if your staff was sitting at a desk a few meter away or a thousand kilometres away. He or she receives your instructions usually sent via email, executes them and sends the finished work back to you (or whatever).

With the bulk of your staff sitting in a different location, you could run a small or medium sized business from a relatively small office and thereby reduce your rent and your utility bills. You won’t have to invest in buying furniture, air-conditioning, computers and so forth. The wage bill too will be amazingly less and yet, you will have all the advantages of an office with a full work-strength. Naturally, this translates into better business economics and increase in revenue.

Fact is, bulk of the work in any office is clerical in nature. And even where it isn’t, Business Process Outsourcing solution providers have an amazing pool of qualified talent to cover just about anything you might want done. So yes, you can easily run a small or medium sized enterprise with just a skeleton staff of senior employees.

Most Customer Service Management providers today run 24 x 7 which means your virtual staff is just a email or IP-phone call away. Need something done urgently and completed in next 10 minutes? No problem!

Business Process Outsourcing Solutions providers themselves have evolved quickly and have come up with innovative pricing mechanisms including, ‘pay-as-you-go’ and service based subscription models. Additionally, many also have adopted an innovative trend like outcome-based pricing guarantees.

Apart from the economics of it, the best thing about Business Process Outsourcing is the fact that you can increase of decrease your virtual staff at the drop of a hat without the unnecessary legal complications that come with hiring local staff.

Confidentiality is now an issue of the past. In the early stages the Business Process Outsourcing solution providers were themselves learning how to handle things. Remember, this was a new business. Today, they have each perfected their standard and confidentiality is no longer an issue.

Visit Here For More Information : http://marketingacademygroup.com.au/

This was posted in Bdaily's Members' News section by Graham Burns .