Member Article

Headcount at Team Valley ICT firm approaches 30 following strong growth

Gateshead-based Smart IT is looking to grow staff numbers after enjoying significant growth in the last 12 months.

Profits at the Team Valley provider of ICT solutions have jumped by 22% in the past year as demand from public and private sector SME clients have pushed turnover at the firm to almost £2m.

Smart IT’s Managing Director, Tony Wilson, who founded the company in 2008, believes the firm’s ‘people-driven’ approach has fuelled client demand and allowed it to compete in a crowded marketplace.

He said: “In my opinion, people buy people and I think that’s given us an edge in a pretty crowded market.

“Being smaller than some of our major competitors also enables us to make quick decisions and, in turn, focus on creating a high level of customer satisfaction through providing a more personable service.”

Based out of Team Valley Trading Estate, the ICT firm now boast a headcount of just under 30 IT professionals all with expertise in areas including infrastructure solutions, hardware and software, and telephony integration.

The firm, which is headed up by a six-strong senior management team, is now looking to expand its number of clients and grow its headcount in the coming months.

With accreditations and partnership status for a range of IT firms, including Hewlett Packard, Microsoft and Cisco, Tony says that the Gateshead business’ approach, where they are not tied to just one product, has also helped them to grow their client base and reputation.

He added: “I think our differentiator is that we are not orientated around products - rather we use products to deliver the right service for clients.

“Many companies will try to shoehorn a product into a customer’s business, we try to find the best product for the customer’s needs. In short, we are one of the few mid-market IT providers in the region who is big enough to effectively manage client demand but small enough to really care about delivering a personal, bespoke customer experience.”

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