Member Article

Tail Lift Chooses iForm Pro for Smart Reporting

21 September 2016 - Tail Lift UK, a provider of repairs and servicing for commercial tail lifts, mobility tail lifts and shutter doors, is rolling out Footprint Solutions’ iForm Pro mobile interface to all its engineers.

Tail Lift UK required a cost-effective, smarter reporting method that would allow accurate service reports to be completed and returned by their service engineer’s in real-time. Tail Lift UK chose to deploy iForm Pro; an easy to use, paper free, service reporting tool recognised for its simple operation.

Since the deployment of iForm Pro, Tail Lift UK has noticed service levels dramatically improve through accurate communication and reduced errors.The company has enjoyed the removal of all paper-based forms and associated costs associated with admin tasks, which has saved eight hours in admin time per advisor per week. Tracking engineer progress on each job is now ultra-simple too, since the form is returned to head-office from any site in just 15 seconds.

In addition to the form capture tools, the iForm Pro solution also includes a web-based toolkit that can be used to manage form output online. These features allow job information to be sent directly to engineers in the field which in turn pre-populates the service sheet with all vehicle and inspection details automatically. Tail Lift UK is now embarking on further developments of the solution that will allow clients to log into the online form management system to view their own service reports.

Craig Roughly, co-founder and joint-owner of Tail Lift UK said: “We are delighted to have teamed up with the Footprint Solutions team and to have adopted iForm Pro. We had a huge amount of confidence in the solution from the start. The team had obviously delivered engineering service solutions before and they were in and out of our business in days leaving us with a solution that blew our socks off.

“The solution has removed the need for our team to scan and manually key the engineer service sheets onto our back-office systems and the real-time reporting delivered has totally transformed our customer services.”

This was posted in Bdaily's Members' News section by Footprint Solutions .