Manchester call-handling firm to create 100 jobs

Call centre service provider CALLCARE has revealed plans to double its workforce over the next few months.

The move will see the company invest £500k in its Manchester-based operations centre to bring its headcount to 200.

The firm is boosting its staff to deal with a rising demand for call-handling services following a number of changes in compliance and regulations across its target sectors, including legal, finance, and HR and personnel.

David Bate, CALLCARE’s managing director, said: “Professional services firms in all sectors are under increasing pressure to adhere to tightened regulation and compliance, which are continuing to serve the best interests of consumers.

“CALLCARE has seen more firms wanting to not only maintain, but excel in their audit procedures, in which we have tried and tested expertise.”

He continued: “Small- to mid-sized law firms are finding it increasingly difficult to remain fully compliant with the business continuity elements of the SRA’s code of conduct.

“This provides another opportunity for us to offer over 100k firms a layer of reassurance, while also supporting them to safeguard clients, and potentially generate more revenue.”

David said the business has also seen a “significant rise” in the number of financial services companies looking to ensure they are compliant with their customer contact programme strategies, adding: “With financial service based services contributing over £65bn to our economy, it’s vital they get this right.”

The provider of round-the-clock outsourced call handling services has seen its turnover leap from £3m to £7m during the last three years.

Looking to promote your product/service to SME businesses in your region? Find out how Bdaily can help →