Call centre operator CALLCARE to double staff following record turnover growth

Call handling service provider CALLCARE has achieved record turnover month-on-month during H2 2016.

The company has pulled in £2m in business since the UK voted to leave the European Union in June and, as a result, now plans to invest £500k in doubling its staff to 200 over the next few months.

CALLCARE, which has offices in Salford and London, attributes the growth to corporations and large companies outsourcing due to rising wage costs and increased customer services requirements.

The firm is now on track to achieve a record £8.3m turnover for the current financial year.

David Bate, managing director of CALLCARE, said: “Since Brexit, companies have generally become more focused on delivering a higher level of service in order to retain as much business as possible as the UK economy braces for a potential downturn.

“As such, we’ve been appointed by a number of new businesses to handle their customer relations, while also growing existing accounts.”

He added: “Businesses are now less focused on immediate cost and are willing to pay more for high-quality, experienced call handlers.

“This inevitably results in happier customers and issues being resolved first time around, which means fewer repeat calls and therefore lower long-term costs.”

The company provides call handling services for businesses in finance, healthcare, construction, law, hospitality and other sectors.

David continued: “We’re thrilled to be in a position to expand the business and continue to offer premium call handling services large companies from a variety of sectors.

“We expect that as Brexit becomes more of a reality, even more savvy businesses will seek to outsource calls in order to cope with increased financial pressures and rise above the competition.”

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