Member Article

Thirteen Selects Kirona’s Field Service Management Software to Improve Customer Service

1 November 2017 - Tees-Valley social housing provider Thirteen has selected field service management specialist Kirona to improve the repairs and maintenance service for its 70,000 customers.

Thirteen is a social purpose business with 33,000 homes based across the North East of England. As part of their drive for increased cohesive working across the organisation, they are deploying the agile software solution within its repairs and maintenance service that enables them to provide a faster, more effective service to residents.

Thirteen engaged with Kirona given their experience as a leading provider of housing software solutions; implementing Kirona’s Job Manager and Dynamic Resource Scheduling (DRS) software to improve visibility of appointments and communication with field-based operatives.

Dynamic Resource Scheduling allows operatives to see calendars in greater detail to ensure all repair or maintenance tasks are completed within the allocated time slot. It also enables residents to select the best appointment available for them to avoid disruption, and receive email or text alerts for confirmation or updates. Job Manager will improve cooperation between office-based and remote workers to streamline processes and drive productivity.

Russell Thompson, Executive Director of Property Services at Thirteen said: “Our priority is to deliver a service that benefits the customer and enables them to have the control to book repairs appointments that suit them. By working with Kirona, we’ve been able to create a service that minimises disruption for both residents and trade operatives.”

Neil Harvey, CTO of Kirona added: “Thirteen is a socially-conscious organisation that continuously drives for improvements that benefit the customer. By selecting Kirona’s field service technology they will be able to deliver their business objectives.”

This was posted in Bdaily's Members' News section by Kirona .