Member Article

£350k investment to create 25 jobs at Newcastle’s Allay

Newcastle financial mis-selling specialist Allay is investing £350k to bolster its workforce with 25 new faces by the end of the year.

Expanding onto a new floor at its North East headquarters, in Generator Studios, the firm is creating positions in marketing, customer service, case handling, business support, contact centre and outbound sales.

Formed in 2015, Allay provides back-end processing and technology systems to the claims management industry via its web and app-based processing platforms, and has handled over 2 million claims.

The company expects demand for its PPI claim services to continue until August 2019 with revenue carrying through to 2023, more so since the introduction of the recent Plevin ruling, allowing some consumers whose claims have been rejected before to try again.

Employing 120 staff in Newcastle, plus a further 104 in its North West office, Allay expects its current recruitment drive to continue into next year.

Steven Bell, managing director at Allay, revealed how a strong start to the year lay the foundations for the firm’s continued swelling staff numbers.

He explained: “We’re fortunate to have continued consistent performance, creating further job opportunities in and outside of the region, which has enabled us to expand our presence in Generator Studios.

“Whilst maintaining growth, a large focus for us this year has been preparing the business for the PPI claims deadline, both managing huge demand now and planning for beyond August 2019.

“The claims deadline has led to a recruitment drive, but these are long-term jobs as we’re already looking into new products and services that can benefit from our claims services from miss-sold payday loans to home improvements, meaning a positive future for consumers.”

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