AirPortr teams with biggest airline to deliver mobile check-in service at Heathrow

AirPortr, a London-based city luggage check-in and delivery service, is now available to customers flying from Heathrow to the US on American Airlines, the world’s biggest airline.

The new partnership invites customers flying on any of American Airlines’ 20 daily flights from London Heathrow to the US to have their luggage securely checked-in from any London address.

Described by customers as “the best travel money ever spent”, AirPortr is said to allow travellers to get to Heathrow more easily by public transport, reducing airport check-in times.

AirPortr’s CEO, Randel Darby, said: “Partnering with the world’s largest airline, American Airlines, means we can serve more customers and takes us one step further in establishing mobile luggage check-in as a new standard in the air travel experience.

“American Airlines opens our service up to more passengers travelling from London to the US and helps us better serve customers booking with America’s transatlantic joint business partner, British Airways.”

American Airlines’ passengers flying into Heathrow can have their luggage delivered to and from central London hotels, too.

Customers are also able to approve any excess luggage charges for overweight baggage via the AirPortr service on their doorstep.

Randel Darby added: “With more than 50,000 bags safely and securely delivered, AirPortr has been truly embraced by Londoners.

“From families juggling luggage and leisure travellers flying with sports equipment, to young professionals not wanting to be that person with luggage during rush-hour, we’ve struck a chord with people wanting to take the hassle out of getting bags to and through the airport.”

Having launched with British Airways in October 2016, and recently attracting £2m investment from The Stobart Group, AirPortr is the first mobile luggage check-in service to ever be integrated into airline booking systems.

American Airlines customers can book a one-hour collection slot through AA.com via airportr.com or with AirPortr’s UK call centre up to seven hours in advance of their flight from London Heathrow to the US.

An AirPortr driver will collect and weigh passenger’s bags at the chosen time and scan and check passports and boarding passes.

Luggage is sealed in coded, tamper-proof cases, and screened according to CAA security standards. It is then delivered to the airline for further screening and customers are sent IATA bag receipts around 90 minutes before take-off.

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