Eckoh plc secures major US contract worth $3.8m

Eckoh plc has secured a three-year contract to provide contact centre agent desktop product, Coral, to a US Fortune 100 telecomms company.

This is said to be a significant extension to an existing client relationship. Eckoh plc is a global provider of secure payment products and customer contact solutions, and holds an exclusive contract to sell Coral.

This new contract represents the next phase of its process to implement Coral.

Nik Philpot, chief executive officer, said: “We are extremely pleased to have secured this important and valuable Coral contract from one of Eckoh’s longstanding and most significant clients.

“Following a highly successful initial deployment they have selected Coral as the desktop of choice for their contact centre operation.

“Because of Coral’s unique features, we have always believed that it would be adopted by some of the very largest organisations globally, and this contract confirms the benefits that Coral delivers.

“Eckoh’s US operation is targeting the largest enterprises across our entire range of solutions, and then actively cross selling into those clients. This contract is another illustration of that strategy proving to be highly effective.”

The agent desktop is the interface through which a contact centre advisor interacts with the end customer, using a variety of engagement channels.

Coral is said to work at scale with live deployments of over 20,000 agents and was the first desktop to be delivered over a browser using secure HTML5 technology, enabling organisations to implement quickly and roll out new features ‘instantaneously’.

The contract is worth a minimum of $3.8m to Eckoh, comprising $2.1m in licences and $1.7m for maintenance and support over the three-year period.

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