Travel Counsellors is a leading independent travel company with one of the highest customer service (NPS) scores in the world and a turnover at the end of its last financial year (Oct 31 2013) of £385 million. Founded in 1994 it currently has over 1,300 travel franchisees who work from home with the support of 200 staff at the company’s UK headquarters in Bolton and overseas offices. The company operates in the UK, Ireland, the Netherlands, Belgium, South Africa, Australia, Canada and Dubai. In the UK, the Travel Counsellors Trust financially protects everything booked by the customer free of charge. Travel Counsellors was the winner of the prestigious Queen’s Award for Enterprise in 2003-2008 and 2014 Queen’s Award for International Trade. It was voted Travel Agent of the Year by readers of the Guardian, Observer and Guardian Unlimited in 2006, 2007, 2009 & 2010. The company was listed in 2011 & 2012 Sunday Times International Fast Track for international growth and the Telegraph’s 1000 Britain’s Brightest Businesses.
