Member Article

Drivers praise North East Traffic Officers service

Highways Agency Traffic Officers in the North East have been given a glowing report from drivers in their first customer feedback survey. Praising the Traffic Officers as ‘helpful’, ‘courteous’ and ‘a credit to the Agency’, drivers gave them a 96% rating for overall satisfaction.

The research is based on returns of pre-paid complimentary feedback cards Traffic Officers have been handing out to customers involved in motorway incidents since April 2006. The ‘Tell Us What You Think’ cards allow customers to rate the performance of on-road Traffic Officers and their colleagues in the North East Regional Control Centre in Wakefield.

Control Room Supervisor, Richard Marshall, said: “It’s great to hear that we are making a difference and genuinely helping people. Being involved in an accident or breaking down on the motorway can be dangerous and stressful. “The Traffic Officers are there to ensure the safety of drivers and to put their mind at ease as much as possible. After helping people to safety, they will then get traffic moving again as quickly as possible. It’s great to hear that our assistance is appreciated.”

Highways Agency Traffic Officers and the Regional Control Centre have been introduced to Yorkshire, Humberside and the North East in a £7.8m plan to tackle incident-based congestion on local motorways and the A1, allowing the police more time to deal with criminality.

This was posted in Bdaily's Members' News section by Ruth Mitchell .