Member Article

Tipster: Stressed to bits

It is such a common problem facing employers in the modern office. How do I deal with the employee who is claiming that they are suffering from stress? Do I –

1) Send flowers

2) Ignore the situation

3) Tell them to pull up their socks

4) None of the above

Well- there are no right answers as such but option 4 is probably the best option. Why? Well although option 1 is a good option it is not really taking matters forward. Stress can come about through a number of routes-some external to the office-some internal so here is a practical, proactive guide:-

1) Have a good induction programme. If people know who does what where and when and have a full awareness of how they can raise concerns then this can lead to a quicker resolution of problems

2) Explain the job description to the employee- if they know what they are supposed to do (and not supposed to do) then this prevents confusion

3) Provide on-going training – jobs change/people change/expectations change-therefore if people are trained in the requirements for new posts this can alleviate stressful situations arising

4) Listen to your employees- if it develops into moaning –tell them to cut it out but listen to legitimate concerns

5) If an employee is off on long term sick due to stress-keep in contact, not in an oppressive way but sufficient to ensure that they are aware they are part of the team and will welcome them back

There are no easy answers to dealing with stressed employees and unfortunately some employees do abuse the terrible problem of stress as a cover for avoiding other issues. Separating the wheat from the chaff is difficult so taking proactive steps is the best way forward.

For further information about this tip or to learn more about Crutes’ services contact David Gibson on 0191 233 9762.

This was posted in Bdaily's Members' News section by David Gibson .