Member Article

25 years of customer delight

Odyssey Systems, the Tees Valley telecommunications specialist, is celebrating its 25th anniversary year with a vow to continue investing in excellent customer service.

Odyssey, which was founded by Mike Odysseas in 1987, has grown to be an employer of more than 30 people serving around 1,300 clients across the North of England, with the stability of owning its own premises and being debt free.

The careful financial management of the company to date means it is completely self-reliant when it comes to investment in growth, and Odyssey intends to keep these principals at the forefront of its business model to ensure it is in the strongest possible condition when we emerge from the current recession.

Mike said: “At Odyssey Systems, we are proud of the company we have built, primarily our excellent levels of customer service and the fact that we have always stood on our own two feet in financial terms. These two areas go hand in hand, because we are free of the constraints of borrowing, whenever we invest in our people and training.

“Having already made four staff appointments this year, we aim to continue investing in new and existing people who we rely on to deliver excellent customer service which our clients have come to expect.

“To be able to expand our customer base, we must have the personnel capacity and skills in place to serve all of our clients and it is this principal which will stand us in good stead to continue our steady, organic growth over the next quarter of a century.

“Every business needs to look after its telecommunications systems, whatever the economic climate, and we know that when some of the current financial pressures ease we will be in an excellent position to benefit when companies start to invest more in this area.”

www.odyssey-systems.co.uk

This was posted in Bdaily's Members' News section by Mike Odysseas .