Member Article

Mosaic Care Group responds to accusations of abuse

A Preston care company has responded to accusations of abuse and failure to look after one woman in their care.

The BBC reported on footage obtained by the family of Muriel Price, 83, which shows how Mosaic Care Group staff failing to come to arranged visits or arriving late.

Footage shows Ms Price, who lives in Blackpool, left in bed in a distressed state as carers failed to turn up, as well as highly unprofessional and shocking behaviour from some staff.

Mosaic Care said they take the allegations “extremely seriously”, and pledged to take disciplinary action against any carers who are not delivering what they described as “first-class care.”

Managing director, Claire Fryer, commented: “As an organisation, we exceed regulatory requirements when recruiting and training our staff to ensure employees are capable and qualified to deliver quality, person-centred care.

“Our market-leading ‘Competent carer programme’ is completed by all new staff within their first three months of employment - before they begin their community based role.

“We are proud of the quality of care we offer and our commitment to putting our service users first at all time.”

This was posted in Bdaily's Members' News section by Miranda Dobson .