Partner Article

Kcom signs £20m deal with NFU Mutual

Hull-based Kcom has signed a five-year, managed communications services contract with NFU Mutual, worth over £20m.

The managed communications provider, part of the Kcom Group, will be working with the UK’s leading rural insurer as a key partner on the company’s business transformation programme to help improve customer services.

Through its partnership with NFU Mutual, Kcom will help the company implement a radical IT transformation which will modernise ways of working to deliver long-term service improvements to more than 900,000 customers, and increase the pace of business change.

Tim Mann, CIO at NFU Mutual, said: “As a mutual organisation no-one is more important to us than our members, which is why this is the right time to start looking at how we can use technology to better connect with our current and prospective customers and link up our employees across the country, to benefit all.

“We chose to partner with Kcom because they understood our ambitions and were able to make recommendations on how we could make the most of communications services to achieve them. We are looking forward to working with them to progress our plans.”

Stephen Long, managing director at Kcom, said: “We are delighted to be working with the team at NFU Mutual. They have ambitious plans for the future and recognise that having the right communications and collaboration tools in place will be key to their success.

“They are a great example of how organisations can harness the power of communications to improve their own service delivery.”

This was posted in Bdaily's Members' News section by Mark Lane .