Member Article

Humberside recognised as a top UK airport in Which? survey

Humberside Airport has received a major boost after being rated one of the UK’s best airports for customer experience by Which?, the consumer champion organisation.

Humberside was just pipped to first place by London Southend in a customer satisfaction survey conducted by Which?, and was ahead of other airports including Manchester, Leeds Bradford, East Midlands, Birmingham, London Heathrow, London Gatwick and London Stansted.

An overall rating of 81% was attained by Humberside and it gained the highest possible ratings in four categories, including airport design, information and navigation, airport security and passport control, while also being rated highly for airport environment.

A choice of daily, year-round scheduled services are offered from Humberside to Amsterdam with KLM, Aberdeen with Eastern Airways, and starting from 28 October 2013, a new service to Denmark’s capital city, Copenhagen, with Scandinavian Airlines (SAS).

This year the airport has been providing a programme of holiday flights to Alicante (Costa Blanca), Bourgas (Bulgaria), Dalaman (Turkey), Dubrovnik (Croatia), Enfidha (Tunisia), Funchal (Madeira), Genoa (French Riviera), Jersey, Naples (Italy), Palma (Majorca), Verona (Italy).

Paul Litten, Humberside Airport’s commercial director, said: “Flying locally attracts many people to Humberside Airport, and this latest ranking clearly highlights what people value from their Humberside experience.

“There are over two million people that live within an hour’s drive of Humberside and the airport’s convenience takes the stress out of travelling to airports further afield and outside the region.

“Next year we will be redoubling our efforts to try and ensure we make the top spot as customer service is key.”

The ownership of Humberside Airport changed hands from Manchester Airports Group to the Eastern Group last year.

This was posted in Bdaily's Members' News section by Mark Lane .