Member Article

Support call service boosts client accessibility

Cleveland Care Enterprise has launched a support call service to work alongside its online booking system to improve accessibility for clients.

The innovative online booking system aims to revolutionise the way people are cared for in their own homes and to help reduce the strain on NHS budgets.

The system has been built on a cloud database which allows greater flexibility to users, who can login from any computer or Smartphone.

The healthcare firm’s decision to integrate a support call service is to increase usability for clients who may struggle with computers, and has allowed the company to collaborate with Future Choice Limited, a local call centre based in the Gresham Ward.

Chief Executive of Cleveland Care Enterprise, Carl McLennon-Cummings, said: “Being able to work with Future Choice Limited has allowed us to offer a much needed support call service for our customers who may not be able to use the online system.

“It gives them a greater choice and allows them to talk to a real person, which is vitally important in ensuring the client is cared for effectively.

“Working with Future Choice Limited as the call service and administration department is a great opportunity to grow our services to the public.”

The online booking system allows people across the healthcare industry, including nurses and carers, to register and create a profile page, which then enables service users to book support sessions with a care provider of their choice.

This eliminates the idea of a one-size-fits-all package and gives clients greater independence with the type of care they receive.

Rizwan Khan, Director at Future Choice Limited, said: “It’s imperative to cater to the elderly market who may not know how to use computers.

“Working for Cleveland Care Enterprise allows us to help these service users with their queries in a professional call centre environment.”

This was posted in Bdaily's Members' News section by Cleveland Care Enterprise Limited (News) .