Member Article

Technology Services Group scoop contracts worth £1 million

Technology services company (TSG) has secured new contract wins worth around £1 million in turnover.

One of the new contracts is with Newcastle-based Winn Solicitors, specialists in accident claims and accident compensation.

Other recent wins include The Labour Party, Owen Pugh and Nomad Digital.

Mark Joynson, TSG’s North East managing director, said: “The recent success in bringing in new business for the company comes at a really exciting time for TSG as we continue to grow.

“To be chosen as Winn’s technology experts is a huge accolade given the critical nature of IT to the daily operation and continuing success of their business.

Winn Solicitors operate a call centre environment that handles a high volume of calls and is driven by information that is captured and retrieved on a live system.

Any downtime or so-called ‘outage’ would have a disastrous impact, said managing director Jeff Winn.

He explained: “The implication of even the briefest outage is very definitely a disaster and the costs involved are both unthinkable and unacceptable.

“We undertook an in-depth cost benefit analysis and determined that investment in the most robust and sophisticated IT solution would pay back in a matter of hours.

“We selected TSG as the ideal partner to work with on the basis of their understanding of our business and the fact that they can offer a full suite of capabilities to ensure that everything works seamlessly without interruption.”

TSG’s solution is built around a full hardware replication across two sites, complete redundancy and two 1 gigabyte leased line links, sourced through two separate suppliers.

Crucially, the leased lines are entirely separate from Winn’s other connectivity requirements so traffic levels never compromise the integrity of these dedicated connections.

TSG’s national technical director Paul Burns said: “Like many businesses, Winn Solicitors have re-evaluated what is an acceptable recovery point objective (RPO) and recovery time objective (RTO). The result is that an increasing number are looking to real-time solutions and the traditional daily back-up routine is no longer sufficient.

“Virtualisation, huge amounts of bandwidth and other advances in technology and telecoms have made replication and high availability solutions far more achievable.”

Mr Joynson added: “The key for anyone aiming to tackle the challenge of business continuity is to take a considered view. Businesses are faced with an increasing range of choices in terms of the technologies available to them and investing in the right solutions is critical.”

TSG, whose headquarters are in Newcastle, was established ten years ago and has 12 offices around the country.

As a leading supplier of Microsoft software, TSG holds five Microsoft Gold Competencies.

This was posted in Bdaily's Members' News section by Tom Keighley .