Member Article

Yorkshire entrepreneur teams up with Welcome to Yorkshire to aid businesses

Yorkshire-born retail entrepreneur Kate Hardcastle has teamed up with Welcome to Yorkshire to encourage improved customer service.

Kate will visit Leeds, York, Bridlington and Rotherham to run the events dubbed ‘Creating a Sizzling Sales Success’ for businesses to help them move onto the next level.

Kate will cover key retail topics such as how to create an excellent experience for the customer and understand their needs to increase sales – something especially important during tough economic times.

Kate, a retail and commercial expert, is founding partner of Insight With Passion, she is a regular contributor and industry commentator on BBC, ITV and Sky News.

Kate said: “This is about drawing on experience to help our Yorkshire businesses go on to the next level and raise the bar nationally – going from good to great when it comes to retail and customer service.

“It may be that this helps a business change a few of their ways of working or just do one thing different, all with the aim of building an even better business.”

Liz Tattersley, Head of Membership for Welcome to Yorkshire, said: “Kate brings with her a wealth of experience and knowledge that will help our already fantastic businesses move up a notch.

“Yorkshire is now known not just for setting the bar, but raising it which ultimately makes for an improved customer experience.”

Kate was the first woman to speak at the Arabian Business Conference as a headliner alongside Google and McDonalds and in 2013 she was a keynote speaker in Australia, America, UAE and the UK – accompanying esteemed names such as Bill Clinton, Michael Jordan, Michael Owen and Joanna Lumley.

The events, starting in March and finishing in November, are free for Welcome to Yorkshire members who can register for tickets here at www.yorkshire.com/memberevents

Event details:

• The Tetley, Leeds on Tuesday 4 March
• Park Inn by Radisson, York on Wednesday 30 April
• Sewerby Hall and Gardens, Bridlington on Tuesday 16 September
• Carlton Park Hotel, Rotherham on Tuesday 18 November

This was posted in Bdaily's Members' News section by Clare Burnett .