Call centre boss hopeful business will double workforce by close of 2014

The boss of Newcastle’s newest call centre operation says he is confidence the business will double its staff numbers by the end of 2014.

Just six months after setting up the Newcastle office of Call Connection, the company has already seen the contact centre handle over 500,000 calls, creating 51 new jobs, with 10 more staff set to join the firm in July.

The centre, which initially opened for business in January 2014, will now hold an official launch ceremony later this month with special guest David Weir, the Paralympic gold medallist, leading the event which, it is hoped, will be attended by supporters of the business and local dignitaries.

Mr Kalbraier said: “The launch event is an opportunity to step back and reflect on our success to date. We’ve had a fantastic six months here in Newcastle. Initially we had 6,000 applications for the first 50 jobs – an amazing response from jobseekers in the North East.

“We have a staff capacity of 110 and recruitment after July will depend on business development, but due to demand for our services rapidly increasing, we’re in the best possible position to expand our operation further here.

“I am delighted to be able to take on even more new staff who will make a valuable contribution to the continued success of the business. I would estimate that we will look to end the year with about 100 staff in place in Newcastle.”

Founded in 2003, the business now has 250 full-time staff across its two contact centres, one in Newcastle and another in Ipswich. The Call Connection team provides telephone and online services for clients such as the AA, Admiral, insurethebox and Aviva.

The Newcastle operation was the result of a £1m+ investment in over 6,500 sq ft of prime office space. Call Connection has twice been named a Sunday Times ‘Top 100’ company and holds the prestigious Investors in People Silver Standard Award.

Mr Kalbraier added: “The contact centre underlines our investment in Newcastle as well as our determination to keep Call Connection at the forefront of the general insurance industry. The launch event demonstrates our continued commitment to boost employment opportunities for talented people across the region.”

For more information about Call Connection please visit: www.callconnection.com.

Anyone interested in applying for a job at Call Connection in Newcastle should contact recruitment agencies Adecco: 0191 222 1101 or Randstad: 0191 261 1617 or visit www.callconnection.com.

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