Member Article

IT firm helps fire service future-proof their IT

~~County Durham and Darlington Fire and Rescue Service has strengthened its IT infrastructure with the help of technology experts ITPS, to allow it to deliver more efficient and resilient 999 call handling and other services.

Mark and Keith Lazzari at DDFRSThe eight month project involved a complete upgrade of the IT infrastructure at the Framwellgate Moor HQ site and migration to the new HQ building on Belmont Business Park, Durham.

The service performance and information systems manager Keith Lazzari, said: “ITPS has been our managed services partner for some years, with a team based onsite at our HQ, working alongside our in-house IT people. When we need to implement a reliable, future-proof IT infrastructure to take us forward, they won the work.

“Creating and implementing the new infrastructure while working alongside partners who were installing a new mobilisation platform and replacing back office systems, made this a complex project with far-reaching implications for the service.

“Our command and control centre alone handles more than 13,000 emergency calls a year so there was no scope for any interruption in service and together we achieved the aim of making it business as usual for more than 600 staff across our 16 sites.”

Mark Mason director of Gateshead-based ITPS, said: “We were pleased to have brought such an important project for the service in on time and within the fixed price we had committed to. CDDFRS knew we understood its business and had faith in our track record.”

This was posted in Bdaily's Members' News section by ITPS Ltd .