Member Article

Hull Convenience Store Wins Prestigious Industry Award

A shop in Hull has been recognised as one of the top independent convenience stores across the UK and Ireland by a leading industry development programme.

Wharfdale Premier was crowned as winner of the Availability category at the Independent Achievers Academy (IAA) Gala Dinner in London last night. The store was also shortlisted for Staff Development, Customer Service and Shop Layout.

The IAA, owned and managed by Newtrade, is a market leading business programme that helps develop the stores of independent convenience retailers and rewards best practice.

The judging panel of industry experts were impressed by Wharfedale Premier’s ability to ensure product availability for customers through consistent supplier contact, a good supply chain and a solid plan for alternatives.

Shop owner, Mark Coldbeck, said: “It’s fantastic to receive this recognition. We care about what we do and we look after both our customers and staff and try to be the best we can be, every single day.

“We try to offer as much choice as we can in a way that works well for us and our customers. Most people can come in here and find what they want.”

Sales from independent convenience retailers currently total £37.45bn and represent a fifth of the UK grocery market, according to industry experts*. In the past year the sector has experienced growth of more than five per cent and is predicted to grow to nearly £49.0bn over the next five years.

“The way we shop has changed forever and retailers like Wharfdale Premier play an important role in our local communities,” said Nick Shanagher, managing director of Newtrade.

“Retailers all over the country dedicate time to making sure their offer is right for their shoppers. This award is a great testament to the hard work of Mark and his team to help their customers save time and money, whilst providing excellent levels of quality and service.”

Following a rigorous evaluation process, which included a mystery shop visit, Wharfdale Premier was named one of the Top 100 independent convenience shops in the UK and Ireland this summer. It was then shortlisted as an IAA award finalist in October.

Mark received his award at the prestigious IAA Gala Dinner at Sheraton Park Lane Hotel in London on Wednesday (26 November). The award was presented by Andrew Miller, Head of Independent Retail, Imperial Tobacco, which sponsored the Availability category.

The Gala was hosted by Jeff Pearce, an award-winning retailer and best-selling author, who challenged retailers to continue innovating to better serve their customers.

For more information visit betterRetailing.com/IAA

This was posted in Bdaily's Members' News section by The People Experts Blog .