Member Article

Crown Records Management invests in the future: an interview with Manchester-based head of customer development

Crown Records Management continues to invest heavily in its future.

It has invested in new products and services over the last 18 months and this investment is set to continue.

The business is constantly changing with the way its customers change its working patterns, allowing for greater flexibility within its record management services.

It employs 250 people across the UK with a turnover of £23 million.

It is a global organisation with customers across many continents, but with offices in Manchester.

Head of customer development at Crown Records Management, Mike Dunleavy, told Bdaily: “It’s about being ahead of the curve, understanding the trend of challenges that our customers face for, example the proliferation of technology.

“We overcome these challenges by hosting round table events with our customers to understand the problems they face.

“Nobody out there can offer the type of solutions that we can, we work with people to solve all of their problems and we put our customers at our core.”

This was posted in Bdaily's Members' News section by Sophia Taha .