Member Article

Southern Rail named worst railways for delays

Southern Rail has been revealed as the worst company for delays, according to the latest Which rail survey.

The report claims 39% of passengers said they were held up last time they used the trains.

Commuters are bearing the brunt of poor services, and operators aren’t doing enough to help delayed passengers seek compensation, the report says.

29% of rail passengers said they had suffered a delay when they last travelled, while three quarters of those held up for more than an hour said they were not told that this meant they qualified for a full refund.

Southern was the worst for delays with 39% saying they were held up the last time they travelled.

The best operator for letting passengers know their rights on delays was London Overground telling 38% of customers when they were entitled to a full refund on their last journey.

They were followed by South West Trains (33%), SouthEastern (31%),First Great Western (27%) and lastly Southern, (19%).

Southern says it’s working with Network Rail to improve performance.

This was posted in Bdaily's Members' News section by Ellen Forster .