Member Article

Online ticket marketplace StubHub opens London retail outlet

Celebrating three successful years operating in the UK, online ticket marketplace, StubHub, has opened a dedicated retail outlet at 110 Charing Cross Road.

The retail location, in the heart of London’s theatre district, will target visitors to London’s West End box offices.

Designed to provide easy access for fans to drop off tickets they want to resell or pick up last minute tickets on the day, the shop will be open until 7pm seven days a week.

The new retail outlet will be staffed by members of the Last Minute Services (LMS) team, who are fully trained customer service professionals.

Brigitte Ricou-Bellan, general manager International, said: “I’m proud to be celebrating our third year of operation in the UK, a market with a vast and varied live event landscape across music, theatre and sport, and some of the most passionate fans.

Our success relies on offering something different, such as our unique, industry-leading ‘All-in-Pricing’ model, which means the price fans see upfront is the price they pay.

“Our exclusive partnerships with organisations across music, theatre and sport allow us to offer access to events, which are often sold out, with many of these tickets listed at face value.

But most of all, it’s the fans that are the heart of our business and we’re proud that we receive some of the highest customer service scores in the industry thanks to our fan-focused approach.

“The face-to-face interaction and customer service offered by the LMS team at Charing Cross Road and our customer service support centre is a great example of why we score so highly.”

This was posted in Bdaily's Members' News section by Ellen Forster .