Halifax insurance broker invests in latest telecoms technology

Halifax insurance broker Wilby has heavily invested in state-of-the-art telecoms technology.

An independent chartered insurance broker and risk management specialist, Wilby serves individuals and businesses across the UK.

The broker currently employs 65 staff, of which most are employed to provide customers with expert advice on insurance products.

NGC Networks, a Wakefield-based telecoms specialist, has installed Avaya telephony hardware and software, along with a Liquid Voice call recording solution for Wilby to enhance its customer service standards in the competitive insurance marketplace.

Liquid Voice is a Leeds-based software house specialising in contact centre applications.

The new solution also includes a secure payment system which protects sensitive information and complies with Financial Conduct Authority (FCA) and Payment Card Industry (PCI) standards.

Anthony Heywood, marketing and IT manager at Wilby, said: “The new system is efficient, modern, user-friendly and more reliable. It is a much easier to use all round. Importantly, it is an upgrade to an existing Avaya system so our staff are familiar with its functionality.”

Wilby is an existing NGC customer and part of a growing client portfolio that also includes Superbreak Holidays, Manning Stainton, Puma UK, Animalcare, Bradford Bulls and The Car People.

Dean Harrop, NGC Networks’ director, added: “We have a strong relationship with Wilby and were pleased to assist them in upgrading their Avaya system and introducing the latest technology to their business. This investment will ensure that Wilby continues to offer a high quality customer service experience, which is a critical factor when choosing an insurance provider.”

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sponsored2024
content
headline
mainImage
profile
title
__currentLoopData
tag
loop
picture
caption
sectors
regions

Params
0	`obLevel`
1	`__env`
2	`app`
3	`errors`
4	`article`
5	`body`
6	`canonicalUrl`
7	`sponsored`
8	`sponsored2024`
9	`content`
10	`headline`
11	`mainImage`
12	`profile`
13	`title`
14	`__currentLoopData`
15	`tag`
16	`loop`
17	`picture`
18	`caption`
19	`sectors`
20	`regions`

layouts._tracking (resources/views/layouts/_tracking.blade.php)19blade


obLevel
__env
app
errors
article
body
canonicalUrl
sponsored
sponsored2024
content
headline
mainImage
profile
title
__currentLoopData
tag
loop
picture
caption

Params
0	`obLevel`
1	`__env`
2	`app`
3	`errors`
4	`article`
5	`body`
6	`canonicalUrl`
7	`sponsored`
8	`sponsored2024`
9	`content`
10	`headline`
11	`mainImage`
12	`profile`
13	`title`
14	`__currentLoopData`
15	`tag`
16	`loop`
17	`picture`
18	`caption`

uri: GET articles/{year}/{month}/{date}/{slug}
middleware: web
as: articles.article
controller: App\Http\Controllers\ArticleController@getArticle
namespace: App\Http\Controllers
prefix: /articles
where
file: app/Http/Controllers/ArticleController.php:58-111

27 statements were executed, 7 of which were duplicated, 20 unique171ms

select * from "articles" where "published_at"::date = '2015-07-30' and "slug" = 'halifax-insurance-broker-invests-in-latest-telecoms-technology' and "type" != 'blog' and "articles"."deleted_at" is null limit 1

59.09ms/app/Database/Articles.php:27production

Metadata
Bindings	0. 2015-07-30 1. halifax-insurance-broker-invests-in-latest-telecoms-technology 2. blog
Backtrace	16. /app/Database/Articles.php:27 17. /app/Infrastructure/Cache/Articles.php:30 18. /app/Http/Controllers/ArticleController.php:61 21. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:45 22. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:219

select "tags".*, "taggables"."taggable_id" as "pivot_taggable_id", "taggables"."tag_id" as "pivot_tag_id", "taggables"."taggable_type" as "pivot_taggable_type" from "tags" inner join "taggables" on "tags"."id" = "taggables"."tag_id" where "taggables"."taggable_id" in ('90fe8e46-9743-490b-81f3-ef82d8add2d1') and "taggables"."taggable_type" = 'article' and "tags"."deleted_at" is null

12.64ms/app/Http/Controllers/ArticleController.php:80production

Metadata
Bindings	0. 90fe8e46-9743-490b-81f3-ef82d8add2d1 1. article
Backtrace	18. /app/Http/Controllers/ArticleController.php:80 21. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:45 22. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:219 23. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:176 24. /vendor/laravel/framework/src/Illuminate/Routing/Router.php:680

select * from "profiles" where "profiles"."id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' limit 13.86ms/app/Views/Analytics/PublishedItem.php:36production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	20. /app/Views/Analytics/PublishedItem.php:36 21. /app/Http/Controllers/ArticleController.php:82 24. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:45 25. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:219 26. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:176

select * from "editors" where "editors"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' limit 18.67ms/vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	16. /vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23 19. /app/Domain/Profiles/Profile.php:127 20. /app/Views/Analytics/PublishedItem.php:36 21. /app/Http/Controllers/ArticleController.php:82 24. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:45

select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = '90fe8e46-9743-490b-81f3-ef82d8add2d1' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null

7.21ms/app/Http/Controllers/ArticleController.php:107production

Metadata
Bindings	0. 90fe8e46-9743-490b-81f3-ef82d8add2d1 1. article
Backtrace	19. /app/Http/Controllers/ArticleController.php:107 22. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:45 23. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:219 24. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:176 25. /vendor/laravel/framework/src/Illuminate/Routing/Router.php:680

select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' and "imageables"."imageable_type" = 'profile' and "images"."deleted_at" is null

8.2msview::frontend._artivent:58production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72 1. profile
Backtrace	19. view::frontend._artivent:58 21. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 22. /vendor/laravel/framework/src/Illuminate/View/View.php:142 23. /vendor/laravel/framework/src/Illuminate/View/View.php:125 24. /vendor/laravel/framework/src/Illuminate/View/View.php:90

select * from "premium_memberships" where "premium_memberships"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' and "premium_memberships"."profile_id" is not null limit 1

2.25ms/app/Domain/Profiles/Profile.php:116production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	20. /app/Domain/Profiles/Profile.php:116 21. view::frontend._artivent:61 23. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 24. /vendor/laravel/framework/src/Illuminate/View/View.php:142 25. /vendor/laravel/framework/src/Illuminate/View/View.php:125

select * from "editors" where "editors"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' limit 13.64ms/vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	16. /vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23 19. /app/Domain/Profiles/Profile.php:127 20. view::frontend._artivent:62 22. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 23. /vendor/laravel/framework/src/Illuminate/View/View.php:142

select * from "editors" where "editors"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' limit 13.81ms/vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	16. /vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23 19. /app/Domain/Profiles/Profile.php:127 20. /app/Domain/Profiles/Profile.php:150 21. view::frontend._artivent:63 23. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59

select "title" from "editors" where "editors"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' limit 1510μs/vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	16. /vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23 19. /app/Domain/Profiles/Profile.php:151 20. view::frontend._artivent:63 22. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 23. /vendor/laravel/framework/src/Illuminate/View/View.php:142

select * from "profile_pages" where "profile_pages"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' and "profile_pages"."profile_id" is not null limit 1

5.9msview::frontend.profiles._article-byline:12production

Metadata
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Backtrace	21. view::frontend.profiles._article-byline:12 23. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 24. /vendor/laravel/framework/src/Illuminate/View/View.php:142 25. /vendor/laravel/framework/src/Illuminate/View/View.php:125 26. /vendor/laravel/framework/src/Illuminate/View/View.php:90

select * from "editors" where "editors"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' limit 14.94ms/vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	16. /vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23 19. /app/Domain/Profiles/Profile.php:127 20. view::frontend._artivent:78 22. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 23. /vendor/laravel/framework/src/Illuminate/View/View.php:142

select * from "editors" where "editors"."profile_id" = '788c1f9c-32e6-4df3-b40b-e35d2b081a72' limit 1830μs/vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23production

Metadata
Bindings	0. 788c1f9c-32e6-4df3-b40b-e35d2b081a72
Backtrace	16. /vendor/laravel/framework/src/Illuminate/Support/Traits/ForwardsCalls.php:23 19. /app/Domain/Profiles/Profile.php:127 20. view::frontend._artivent:89 22. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 23. /vendor/laravel/framework/src/Illuminate/View/View.php:142

select * from "partners" where "partners"."deleted_at" is null order by "created_at" asc3.63ms/app/Domain/Partners/PartnerRepository.php:58production

Metadata
Backtrace	14. /app/Domain/Partners/PartnerRepository.php:58 15. /app/Http/ViewComposers/PartnersComposer.php:24 16. /app/Http/ViewComposers/SimpleComposer.php:15 21. /vendor/laravel/framework/src/Illuminate/View/Concerns/ManagesEvents.php:179 22. /vendor/laravel/framework/src/Illuminate/View/View.php:123

select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = 'bc10c42f-ed28-4810-b1c9-ad5f5e75d131' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

5.05msview::sidebar._columnist_content:8production

Metadata
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Backtrace	15. view::sidebar._columnist_content:8 17. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59 18. /vendor/laravel/framework/src/Illuminate/View/View.php:142 19. /vendor/laravel/framework/src/Illuminate/View/View.php:125 20. /vendor/laravel/framework/src/Illuminate/View/View.php:90

select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = '61fdb3d2-dc48-4ed2-addc-2b628ee90b43' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

2.85msview::sidebar._columnist_content:8production

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = 'b03116a0-abce-47bf-b25d-251b2a3a94bf' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

2.51msview::sidebar._columnist_content:8production

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = '1b2e71ec-cab4-4833-bf36-39846c13bd0e' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

2.69msview::sidebar._columnist_content:8production

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = '743a18b7-f43c-4b89-83f8-047bcee61c5b' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = '08571622-e1f2-4f34-a28c-754812d2e981' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

2.97msview::sidebar._columnist_content:8production

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = 'e8088dc2-1a18-452c-98ce-f8fa866b8cae' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

4.26msview::sidebar._columnist_content:8production

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = 'f9843bb6-db0d-4f60-92e3-b693f63f039d' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

1.09msview::sidebar._columnist_content:8production

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = '4c731ca5-146b-404a-a5ed-0c8c9221f43e' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

1.59msview::sidebar._columnist_content:8production

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = 'b5688c09-40b5-4f39-893a-0259ab85cbf6' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = 'abb73c8e-7617-4a00-96ac-efba2723e125' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

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select "images".*, "imageables"."imageable_id" as "pivot_imageable_id", "imageables"."image_id" as "pivot_image_id", "imageables"."imageable_type" as "pivot_imageable_type", "imageables"."caption" as "pivot_caption" from "images" inner join "imageables" on "images"."id" = "imageables"."image_id" where "imageables"."imageable_id" = 'd40d28b9-a29f-47fe-8ec4-df4190cc21ed' and "imageables"."imageable_type" = 'article' and "images"."deleted_at" is null limit 1

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select * from "partners" where "partners"."deleted_at" is null order by "created_at" asc3.04ms/app/Domain/Partners/PartnerRepository.php:58production

Metadata
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Halifax insurance broker invests in latest telecoms technology

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