Member Article

Incentive FM secures three-year contract at Bluewater

Incentive FM Group has secured a three-year contract with Land Securities to provide the full range of FM services at Bluewater, Kent.

The agreement, which can be extended for a further three years, represents the Tunbridge Wells-based company’s biggest new business win to date.

The independent facilities management company will provide a full range of technical disciplines including engineering maintenance, cleaning, security, grounds maintenance and environmental management to over 250 guest hosts at the Kent shopping centre.

Commenting on the appointment of Incentive FM Group, Robert Goodman, Bluewater’s General Manager, said: “Facilities management plays a vital role in delivering Bluewater’s unique day-out experience, from the welcome received from Bluewater’s hosts to the range and quality of services provided.

“Incentive FM Group exceeded the needs of our brief, rising to the challenge of evolving the Bluewater experience so it continues to set the very highest standards in the industry. The team’s focus on how they can ensure guests enjoy their visit to Bluewater, having an experience they will share with others, makes them the ideal partner for Bluewater.”

Incentive FM Group has a long affiliation with Bluewater, working closely with its owners and centre management teams since 1998, a year before Bluewater opened its doors to the public.

During that time, Incentive FM Group provided key consultancy services during two previous tender rounds. Through significant investment and by making key acquisitions, the company now boasts the necessary resources and infrastructure to successfully deliver a range of industry-leading FM services at Bluewater. As a result, Incentive FM Group secured the contract after tendering for the first time earlier this year.

Martin Reed, Managing Director, Incentive FM Group, added: “This contract win represents one of the proudest moments in Incentive FM Group’s 14 year history.

“Having been trusted advisors to Bluewater through our consultancy service for such a long period of time, we completely understand the infrastructure in place and what is required to provide a range of world-class services that deliver the perfect guest experience.

“We have an excellent understanding of Bluewater and we look forward to working alongside them in this extended capacity for many successful years to come.”

This was posted in Bdaily's Members' News section by Ellen Forster .