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Award success for Moneyway’s Motor Finance

Moneyway’s Motor Finance has landed another industry accolade after winning at this year’s F&I Conference and Awards Dinner.

The motor finance arm of AIM-listed Secure Trust Bank took home the ‘Treating Customers Fairly’ award for its ability to put the customer at the heart of its activities. The judges also applauded the business for its attitude and mindset to ensure that the firm is compliant with dealer responsibilities.

The fifth annual F&I event, which was held at the Royal Armouries in Leeds, was attended by 750 professionals to recognise the very best in the industry.

The latest win builds on Moneyway’s recent achievements, winning Sub-Prime Lender of the Year at the Motor Finance Awards 2015 and being shortlisted by Credit Today for Car Finance Provider of the Year.

John Simpson, Managing Director at Moneyway’s Motor Finance, said: “At Moneyway’s Motor Finance we have been making changes to ensure that our customers are firmly at the heart of everything we do, so it is a fantastic achievement to be recognised by such a prestigious awarding body. We’ve introduced a new model to remove any upfront documentation fees and we remain committed to supporting our customers throughout the entire debt process. This allows for complete transparency and has led to our customer satisfaction score rising to 95 per cent, which in turn, has generated more new business for the firm.”

Moneyway’s Motor Finance has witnessed exceptional growth since its inception, with the firm’s half-year results showing that customer loan balances have soared to £152.3m, up 19 per cent on the previous year.

This was posted in Bdaily's Members' News section by Pablo Rodriguez .