Member Article

Barratt Homes in Kent celebrates 5 star status

Kent housebuilder Barratt Homes is celebrating after receiving a major national award from the Home Builders Federation (HBF).

The company, which has developments across Kent from Dartford to Hythe, has achieved a 90% customer satisfaction score and 5 star rating after it took part in a nationwide survey. It is the only major national housebuilder to have been awarded the maximum 5 star rating for seven years in a row by the HBF.

Barratt Homes took part in the UK-wide survey of more than 45,000 homebuyers which revealed that over 90% of its customers would recommend the homes to a friend. The high customer satisfaction for Barratt Homes comes from checking more than 400 details throughout the build process and three separate inspections are involved before any front door keys are handed over. The HBF’s star rating scheme is designed to provide home buyers with information to help guide their decision.

Pam Reardon, sales and marketing director for Barratt Homes in Kent, said: “We are tremendously proud to be recognised as a 5 star housebuilder yet again. It’s testament to the dedication of our employees, who go above and beyond every day to exceed our customers’ expectations.

“Everyone from the designers and construction teams to the sales advisors and support staff have worked incredibly hard to achieve this five star rating and I know they’re already working to retain the title next year.”

Stewart Baseley, executive chairman of the Home Builders Federation said: “The customer satisfaction survey is an established barometer for measuring house builder’s customer service levels. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction, especially at a time when housing output overall is increasing rapidly, requires commitment from board room to site, and is a fantastic achievement.”

This was posted in Bdaily's Members' News section by Barratt Homes .