Member Article

Technical customer service expert joins UNTHA UK

There’s another new face at UNTHA UK’s North Yorkshire headquarters following the recruitment of customer services manager Dean Lewis.

With an array of technical engineering experience, Dean will play a key role in ensuring clients get the best from their shredder, throughout the lifetime of their machine.

He will head up UNTHA UK’s delivery of:

- Planned preventative maintenance packages – services that help deliver uninterrupted uptime and maximum efficiencies

- Spare and wear parts that ensure the ongoing optimisation of shredder performance

- People-focused services such as operator training and technical skills development workshops

- General account management, especially for UNTHA UK’s larger waste, recycling and alternative fuel production projects throughout the country.

Commenting on Dean’s appointment, managing director Marcus Brew explains: “We are not just a waste shredder manufacturer – we are a solutions provider. That means that in addition to our world-renowned shredding technology, we also deliver a range of value-adding services to maximise clients’ return on their investments.

“This newly-created position will ensure client relationship longevity and high levels of customer service far beyond the initial point of sale.”

Having worked with products ranging from seal-tight fuel tanks to well-known food and beverages, in the UK and wider Europe, Dean’s career has always remained service-focused. He adds: “I am technically-minded but always remember the power of communication. Operators will require different levels of detail to directors, for example, but I enjoy being adaptable and adopting the language, context and depth that varied site stakeholders look for.”

Dean’s role will see him based partially in UNTHA UK’s Yorkshire office, close to the M1 motorway network, with the rest of the time spent travelling to client sites the length and breadth of the country.

This was posted in Bdaily's Members' News section by Katie Mallinson .