Member Article

TLW Solicitors celebrate client care

DEDICATION, expertise and excellent client care proved a winning combination for TLW Solicitors at this year’s Northern Law Awards.

The North-Shields based firm, which was also shortlisted in the Law Practice Management award, beat off stiff competition to win the Law Firm of the Year award (1-5 partners).

In achieving the award TLW had to demonstrate excellence in delivery of legal services, outstanding business performance and development of staff.

The judges praised TLW’s successful diversification into new areas of work and ability to build relationships that contribute to the financial performance of the firm.

Senior Partner John Burn said: “We are very proud to have won the Law Firm of the Year award. It is a huge achievement for us and great recognition of the skill and dedication of the whole team at TLW.

“We pride ourselves on getting the best possible results for our clients and we do that through attention to detail and absolute commitment to client care. The award recognises the high level of client service we offer alongside the continued self-improvement and learning of our staff.”

This latest success follows an exceptionally busy period for the firm which has seen it become an approved member of the Head Injury Solicitors Directory 2016 for brain injury association and national charity ‘Headway’.

It has boosted its expertise and learning by teaming up with North East vocational rehabilitation charity Momentum and community complex care provider Pulse Community Healthcare.

Teesside-based charity Matrix Neurological has also joined TLW’s serious injury team as ‘care navigators’, an innovative partnership devised by the law firm to help clients with brain injuries, and their family members, access the help and support they need.

Alistair McDonald, head of marketing and business development at TLW and also shortlisted for the Law Practice Management award, said: “We have worked very hard to bring together the legal expertise and experience in our team with new partnerships and learning.

“We are bringing something completely different to the market in terms of our client care, and it is our clients who will receive the most benefit. This award win is rightful recognition of that.”

Established in 2000 and specialising in the areas of serious and personal injury, financial mis-selling, professional negligence, road traffic accidents and motoring law, TLW Solicitors has grown into one of the UK’s leading accredited law firms.

This was posted in Bdaily's Members' News section by Richard Crulley .