Member Article

Webhelp Wins European Contract with Unilever

Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever, to deliver customer contact services across Europe.

The contract will see Webhelp handling the day to day management of the customer voice, email and whitemail communications for around 400 of Unilever’s consumer brands from sites in the UK, France, Germany, Netherlands and Italy.

Olivier Duha, co-founder of Webhelp said: “This is a terrific contract for Webhelp and it is a real coup for us to be able to add such an illustrious brand name as Unilever to our growing list of leading global clients. Webhelp’s ability to offer a consistently high quality customer experience across a wide range of geographies and languages has been a key factor in our ability to secure this contract with Unilever.”

Michael Zarri, European CEC Lead for Unilever, said: “We are committed to ensuring our consumers can enjoy great levels of service whether they are contacting us with a query or a complaint across all channels. We have chosen to partner with Webhelp because we believe their values align with ours and they have the ability to deliver excellent consumer engagement services across their European estate. This gives us the confidence that our consumers will have a great experience wherever they are based.”

This latest contract win follows a period of exciting and sustained growth for Webhelp. In the last 12 months the outsourcer has secured partnerships with online retailing giant, Shop Direct and leading European low cost airline, easyJet, among others. There have also been a number of recent acquisitions made possible by the support of new major shareholder, investment fund, KKR, including the recent purchase of top Scandinavian firm Go Excellent.

Webhelp has seen revenues grow by 250% in the last four years and turnover in 2016 is expected to top US$1bn.

ENDS

For more information please contact:

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com

About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.

More information can be found at www.webhelp.com

This was posted in Bdaily's Members' News section by Heather Astbury .