Tech investment delivers £166m turnover for Manchester-based Travel Counsellors

Leisure and corporate travel firm Travel Counsellors has achieved a 22% rise in turnover.

During the 12 months ending October 2015, the Manchester-based company’s takings hit £166m, up from £136m the year previous.

Travel Counsellors, which is backed by private equity firm Equistone Partners, has attributed the growth to a £1.25m investment in new technology to improve client services.

Globally, the business saw a 13% increase in sales made through its in-house quote and booking technology, which allows it to create itineraries tailored to customer preferences at competitive prices.

Giving its digital presence a boost further, Travel Counsellors most recently launched its myTC mobile app, giving customers enhanced access to itineraries, documents and their own Travel Counsellor.

Steve Byrne, Travel Counsellors’ managing director, said: “These results show that despite the economic environment and political climate, appetite for travel remains strong, and consumers are not willing to compromise on this area of their life.

“However, this has made it even more important to build a trusted, personal relationship with our customers – which in turn, enables Travel Counsellors to craft completely tailor-made experiences.”

He continued: “This approach underpins the caring that Travel Counsellors has at the heart of its business model. Whether that’s supporting our franchisees to establish and run their own business, or getting to know our customers on a personal level, we always go the extra mile.

“This, coupled with an annual investment of around £1.25m in the latest technology, drives our strong financial results, and we’ll continue to invest heavily in both of these to keep the momentum going over the coming years.”

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