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Sitel to create 50 jobs in Newcastle following government contract win

Sitel UK, a national provider of Business Process Outsourcing (BPO), has revealed it will be creating at least 50 new jobs in Newcastle.

Awarded a government contract to provide contact centre services for the National Citizen Service (NCS), the youth empowerment programme former PM David Cameron now Chairs, Sitel will provide multichannel services to support the programme.

Providers across the country deliver NCS programmes which take place throughout the school holidays.

The flagship summer programmes last three to four weeks; there are also shorter NCS programmes running in autumn and spring that last for a week.

More than 200,000 young people have taken part in the experience so far, the fastest growing youth movement in nearly a century. The programme aims for over 50% of teenagers to take part by 2020.

Earlier this month, David Cameron revealed that his first job outside politics since resigning as prime minister is to be the Chairman of NCS Patrons, thereby continuing his association with the organisation he set up as Prime Minister.

Cathy Murton NCS Head of Contact Centres said; “The government is committed to supporting all young people to take part in NCS, so they can gain life skills and give back to their local community.

“We needed a partner with a digital and social culture to align with and Sitel UK has provided that.”

Karl Brough, General Manager of Sitel UK and Ireland, said; “We are delighted to be involved with helping this great British Institution that is helping our young people.

“Public sector outsourcing is a growth area and we are seeing many opportunities to provide world-leading public service.”

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