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Teleperformance reopens Gateshead operations centre

International outsourcing company Teleperformance has reopened its Gateshead operations centre, following a multi-million pound refurbishment.

The eight month project has created a new workplace for clients and employees at Tyne River House, which has been at the heart of its UK contact centre operations in the North East since 2002.

The site is one of two centres run by Teleperformance in Gateshead, which employs more than 900 people in total.

Gateshead Deputy Mayor Pauline Dillon performed the re-opening ceremony, describing the firm as a “key asset” to the region, bringing jobs and helping to raise the profile of Gateshead though its worldwide reputation.

She commented: “The company’s continued commitment to Gateshead, recognised through this tremendous refurbishment, is also a testament to its commitment to its workforce and clients.”

Matt Sims, Chief Executive Officer for Teleperformance UK and South Africa, said the refurbishment was a response to significant growth in business over the past three years: “The considerable investment we have made in the modernisation reflects our continued confidence in Gateshead, where we are proud to have a base.

“It also underlines our commitment to provide the best environment for those who work for us so that we can deliver the world-class service that our clients expect.

“For dynamic, leading businesses such as ours, to meet the challenges of 21st Century customer expectations, it is vital to invest in our infrastructure by providing, for both clients and employees, the very best customer contact environments.”

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