Member Article

How to Fix “Server Not Found/DNS Error” in Yahoo Messenger

Yahoo Messenger is an email application that can be used on the desktop, and even you can access it via the Yahoo Mail. Sometimes, when you change to the system, such as browser updates or security settings, or try to access a particular website, it can affect your access to the Messenger and show you a DNS error. However, you can fix this issue either by getting resolution via the Yahoo customer service chat facility or by adding your application as an exception to the firewall and changing the settings in your web browser to get access to Yahoo Mail.

Also, check that your web browser is updated, and make sure that there are no services on your system that could prevent you from accessing the Messenger app. If you want to troubleshoot the problems caused due to this error message, then you should first determine whether it’s caused by Internet service or a particular server that is unavailable. Check the methods given below to fix the DNS error.

Method #1: Upgrade your web browser

First of all, update your browser to make sure you’re compatible with the services of Yahoo. Applications like Mail require JavaScript to run, which may not correctly deliver in out-of-date web browsers. All of the modern browsers push updates automatically to the PC once you launch them, but you can still go to the browser’s website to make sure the version you’re using is up-to-date, and compatible one with your PC.

Method #2: Add Yahoo As a trusted Site on the Browser

This is one of the solutions you can try to fix the issue. You just need to add your Yahoo website as a trustworthy site in your browser which you’re using. If you use Internet Explorer browser, you can add trusted site through the “Internet Options” menu on the “Security,” and then click on the ‘Trusted Sites,’ followed by the ‘Sites.’ While using Chrome, you need to input ‘Sites’ into the search bar and then click on the ‘Content Settings’ to change which content and cookies are acceptable. Using Firefox, click on the Firefox menu, and then ‘Options’ and the Security tab. Enter in the URL for Yahoo Messenger to access it.

Method #3: Set a new rule to Windows Firewall that will let you access Yahoo Messenger. Sometimes, the Firewall security blocks the third-party programs by default to prevent potential risks. Click the Start menu and then enter ‘Firewall’ into the search bar. Click on the Windows Firewall, and then ‘Outbound Rules’ button, followed by the ‘New Rule’ to add Yahoo Messenger as an accepted program. Add a custom control that lets the file path for Messenger access the web by clicking on the ‘Browse’ option, and then double-clicking on the ‘.exe’ file.

Method #4: Turn off any proxies

If you’re using any proxies to protect your office network from external virus infection, then turn it off and move to public browsing techniques. If you’re browsing via a proxy server, then some of the connection configurations could affect whether Yahoo Messenger will be able to show. Proxies may limit access to sites using JavaScript or sites that use the HTTP protocol rather than HTTPS, which could also block you from accessing to the Yahoo Mail’s login screen.

Method #5: Check the internet connection

Make sure that you are accessing the Internet, and then restart your router and modem if possible. Sometimes, some extenuating situations can impact the connectivity. Just disconnect and then reboot the modem to check if your network connection is restored. Also, contact the Internet service provider to make sure they don’t have the service outage issue, and check that your system is connected to the Internet correctly whether it’s a wired or wireless connection.

Method #6: If all else not applicable, contact Yahoo Support

If everything else method you tries for troubleshooting the DNS error is not letting you fix the issues, then you should get in touch with the Yahoo professionals instantly to get your concerns and problems resolved within a short span of time. At such time, you can call at the Yahoo customer service number and get the quick solutions from experts who are always willing to help you in extenuating circumstances.

This was posted in Bdaily's Members' News section by lilyjames .