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Citroën dealership awarded ACE accreditation

Citroën UK have awarded Town Centre Citroen, based in Sunderland, with ‘ACE Accreditation’ in light of recognition of the standards within their Aftersales division.

To achieve the accreditation, the Town Centre Citroen management team worked alongside Aftersales experts from Citroën UK. This was on a nine-month consultancy, coaching and training programme, to maximise key opportunities within their service department based on Ferryboat Lane.

The programme covered everything from customer parking and onsite facilities, such as Wi-Fi availability and refreshments, as well as working in detail with the service team to optimise the standard of their reception and workshop processes. The aim being to ensure customers receive the best possible experience and value for money when visiting the Citroën dealership.

ACE Accreditation is a UK initiative that Citroën UK started in 2015. Driven by an international programme from the PSA Group, this initiative from Citroën UK ensures a high standard of Aftersales services are delivered to customers via their entire network of dealers.

Chris Sopp, Dealer Principal at TCC said: “To be one of the first dealerships in the country to be awarded this accreditaion is testament to After Sales Director Geoff Brackenborough and every single person in the After Sales team, and continues to ensure that all of our customers receive the highest possible level of professionalism and customer satisfaction from the dealership - well done !!”

This was posted in Bdaily's Members' News section by Town Centre Automobiles .