Member Article

Hendy awarded ‘Driver Power–Dealer of Excellence’ status

Local drivers’ feedback sees Hendy awarded prestigious ’Driver Power – Dealer of Excellence’ status

An Eastbourne Renault dealer has started 2017 in style by being officially named a ‘Driver Power – Dealer of Excellence’ by Groupe Renault UK – the UK operation of the French carmaker that encompasses the Renault and Dacia brands.

Hendy Renault Eastbourne is one of 17 dealerships nationwide to win the prized accolade in the ‘Driver Power – Dealer of Excellence’ programme that is hosted by Groupe Renault UK and Auto Express magazine. The prestigious award is given to Groupe Renault UK dealerships that excel in going the extra mile and is determined by customer feedback.

The dealership was originally nominated for the award after it far exceeded Groupe Renault UK’s in-house Customer Satisfaction measures. Hendy Renault Eastbourne was then subject to an in-depth independent customer care evaluation by Driver Power, where it contacted customers directly to assess their experience of the dealership.

After meeting the demanding criteria, the dealership was presented with its ‘Driver Power – Dealer of Excellence’ award by Paul Flanagan, Managing Director, Groupe Renault UK, at the manufacturer’s recent dealer conference in Central London.

The win comes at a particularly exciting time for Hendy Renault Eastbourne, its team having been busier than ever with the recent launch of the All-New Renault Scénic and Grand Scénic together with the All-New Renault Mégane Sport Tourer – the estate version of the Renault Mégane that arrived at the dealership last summer.

Mark Busby, commercial director of Hendy Group said: “Our team always strives to provide a first-class service and it’s especially pleasing that direct feedback from our customers has led to us being awarded ‘Dealer of Excellence’ status.

“We’re delighted to have won the award and it’s great to have the recognition that we are amongst the best of the best in the entire Groupe Renault UK dealer network.”

Established by Groupe Renault UK and Auto Express magazine at the end of 2015, the Driver Power Dealer of Excellence programme is an accreditation programme that seeks to identify, recognise and reward automotive dealerships that provide excellent customer service. It is backed by the expertise of more than a decade of conducting the annual Driver Power Survey, the UK’s largest independent automotive satisfaction study.

This was posted in Bdaily's Members' News section by Hendy Group .