Member Article

Pulman ŠKODA celebrates award win for Motability

Motability customers in County Durham can be sure of receiving award-winning customer service when they visit local dealer Pulman ŠKODA, who have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards, launched last year by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships. Pulman ŠKODA won the award from over 600 dealers a fantastic achievement and dedication from everyone involved.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.

Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:

“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Pulman ŠKODA. Many congratulations to them on their award.”

Celebrating their Motability Dealer Award win, Elizabeth Walton from Pulman ŠKODA, said: “All of us at Pulman ŠKODA are incredibly proud to win this Motability Dealer Award. Last year we moved into our new Pulman ŠKODA showroom at Belmont Durham, along with undertaking a training programme to ensure that everyone in the sales team are qualified as Motability experts. Offering the very best service and experience to our customers. We want to thank Motability for this fantastic award. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors in 2017”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme and to find your local dealer, visit www.motability.co.uk or call 0800 953 7000.

This was posted in Bdaily's Members' News section by Pulman .