Member Article

Over 100 jobs up for grabs as TSB launches Sunderland recruitment drive

Retail banking company has announced it is creating more than 100 new jobs at its Sunderland contact centre, one of its largest telephone banking centres in the UK.

Aiming to fill vacancies by September, the bank is expecting to increase its headcount at Sunderland Enterprise Park to around 600 with roles ranging from general banking to fraud prevention.

Sunderland has become a leading hub for the contact centre industry with the sector employing around 14,000 people in the city and generating over £200m for the regional economy each year.

Kerry Sharkey, head of telephone banking at TSB, said: “TSB is a key part of the local community in Sunderland. Our contact centre is performing extremely well and remains central to TSB’s growth plans.

“The new jobs will help us bring better banking to more people – meaning more people will benefit from TSB’s excellent products and services.

“We’ve always found a fantastic pool of talented, enthusiastic individuals in the local area and look forward to welcoming more into successful careers with TSB. We call all of our staff partners as their role is about working in partnership with customers, communities and across our branch networks.

“We are offering rewarding positions in financial services, which could cover anything from general banking and credit card services to fraud or lost or stolen cards.”

Sunderland City Council Cabinet Secretary Cllr Mel Speding added: “The bank’s continued investment in Sunderland is another boost for our flourishing contact centre sector and a vote of confidence for the city as a place to do business.

“We’re delighted Sunderland is playing an integral part of TSB’s national operations and we welcome the new opportunities this brings.”

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