Member Article

Durham Council embraces mobile tech with Noise App launch

County Durham residents can now record and report noise disturbance via their mobile phones, thanks to the launch of a new Council-led app.

The region’s first local authority to utilise mobile technology in this way, Durham Council believes the introduction of the ‘Noise App’ will provide a faster and more efficient resolution to problems relating to noise.

Users who make a complaint to the council are provided with a name and password, enabling them to register to use the app. Only those with an existing complaint are given the log in details.

Users can then make recordings of any noise disturbance they are experiencing and submit them instantly to the council.

Officers from the authority’s nuisance action team can then use noise recordings alongside traditional diary evidence to allow them to make a more informed assessment on whether a complaint constitutes a statutory noise nuisance.

Evidence gathered via the Noise App has already contributed to the seizure of a sound bar, hi-fi system and several speakers.

Joanne Waller, the council’s head of environment, health and consumer protection, said: “The introduction of the Noise App provides residents with an additional way to get us evidence of the disturbance they are experiencing and allows our officers to provide a fast and efficient resolution to problems.

“The fact we have already been able to seize a sound bar, hi-fi system and speakers thanks to this app shows how valuable it will be in our efforts to protect our residents from excessive noise.”

The Noise App can be downloaded onto an iPhone or Android device via App Store or Google Play.

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