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North East businesses invited to learn from John Lewis success

The North East Local Enterprise Partnership’s popular series of Growth Hub Live events returns on Friday 15 September, featuring a keynote address from former John Lewis Head of Customer Service, Andrew McMillan.

The half-day event at Ramside Hall, Durham, will focus on growing talent in the workplace and scaling businesses by making the most of organisation’s employees.

The secrets behind John Lewis’ industry leading customer journey will be unveiled at Growth Hub Live giving North East businesses the skills to improve talent in their own businesses.

Colin Bell, Business Growth Director at the North East LEP said: “Andrew McMillan played an instrumental role in growing and defining the John Lewis brand we know today.

“His focus on exemplary customer service and leadership are qualities all businesses should aspire to and our event will give organisations practical ways to access, grow and retain talent in their workforce.

“At the end of the half-day event, businesses will have an action plan to improve the performance of their business by better understanding how their employees tick.”

In addition to the keynote address from Andrew McMillan, there will also be a panel discussion and workshop led by HR expert Michael Millward.

Managing director of employee management software and services provider Abeceder Ltd, Michael will help businesses identify employees with the best potential for development and how to motivate staff to fulfill their potential. He will also help employers spot any skills or knowledge gaps in their existing workforce and how best to fill them.

Growth Hub Live: Growing talent in your business is free to attend and open to any businesses in the North East LEP area (Sunderland, Durham, Gateshead, Newcastle, North Tyneside, South Tyneside, Northumberland), with a minimum of five employees and an annual of at least £500k.

Colin continued: “This is a rare opportunity to hear from a world-leading expert on employee and customer relations.

“The event will have a regional focus so businesses leave with advice and guidance that works for their organisation and their employees.”

Growth Hub Live: Growing talent in your business, takes place at Ramside Hall, Durham, on Friday 15 September. For more information and to book a place at the event, please visit the Eventbrite page.

Growth Hub Live is part of the North East Growth Hub, an online business support platform delivered by the North East LEP. Providing expert advice on finance and funding, business support services and housing the most comprehensive events calendar in the North East, the North East Growth Hub is a key part of the LEP’s Business Growth strategy for the region.

For more information, visit www.nelep.co.uk/business-growth

This was posted in Bdaily's Members' News section by North East LEP .