Member Article

Teesside hospitality group gains international quality mark

A corporate hospitality and events firm on Teesside has been officially recognised for its quality credentials.

Hospitality Guaranteed, which offers full event management services as well as accommodation and conference venue searches for businesses, has been awarded ISO9001 accreditation, just weeks after marking its 11th anniversary by expanding its services.

ISO9001, awarded by the International Organisation for Standardisation, demonstrates that an organisation operates at the highest level in terms of its internal and external processes, communications, and record-keeping, and that it strives to continually improve with regular reviews.

The Wynyard Park company, which launched a corporate flight service earlier this year, has also expanded its team, recently taking on a technical tester to continue to exceed client expectations.

Co-founder, Amanda Jackson, said: “At Hospitality Guaranteed, we pride ourselves on quality and consistency; we’re passionate about delivering great service and results. Not only does this important ISO accreditation demonstrate these values, but going through the process itself has helped us to develop and implement even more robust checks and audit improvements.”

The company, which was founded by Amanda and business partner, Victoria Brunton, in 2006, now has 3,000 UK and European venue suppliers and around 50 corporate clients after enjoying annual growth of around 30 to 40 per cent. It is hoped having the ISO9001 quality mark will allow the firm to further expand its client portfolio.

Victoria added: “The whole company is extremely proud of the accreditation and going through the process together to closely examine our operational processes has served to make us an even stronger team.

“Clients can have even greater confidence that we have robust quality systems and processes in place, both offline and online, to support them and consistently deliver what they need.”

The entrepreneurs are now recruiting for a number of roles to help service its growing customer base, which includes a large North East bakery and a motor manufacturing giant.

This was posted in Bdaily's Members' News section by Harvey and Hugo .