Member Article

East Midlands Solicitors Timms Improves Efficiency and Client Experience with Hoowla Conveyancing Calculator

With four offices across Derbyshire and Leicestershire, Timms Solicitors provide a range of high quality specialist legal services for individuals and businesses.

Committed to providing a comprehensive, professional legal service, their 125 year reputation is built upon understanding their clients’ needs and helping them to achieve the best result.

Timms use Hoowla’s Conveyancing Calculator for their conveyancing quoting. We asked them a few questions about why they picked Hoowla and how it has benefited the conveyancing department and their clients.

What kind of system were Timms Solicitors using prior to Hoowla’s Conveyancing Calculator?

Historically we used an excel spreadsheet but needed a system that was less ‘clunky’ and that everyone could use. We were looking to improve the start of the client journey and quantify our marketing efforts. We also wanted a system that could allow us to securely record client data and easily draw statistics for use by the conveyancing department, marketing and the partners.

Why was Hoowla the chosen supplier for Timms Solicitors?

The simplicity of the system appealed to us; a quote could be raised using minimal data and emailed to the client in a professional format within a few seconds. The data is then stored and reporting for Partners can easily be extracted.

We did view competitor’s products but found they weren’t as approachable as the Hoowla team who were responsive, spent time with us, and answered a whole range of questions from Conveyancers, Marketing and IT. We were impressed by the updates and future plans/enhancements that were planned - all in line with our strategy.

Overall the Hoowla quoting system is excellent value for money and the support from the Hoowla team has been great. They are fast, reliable and responsive.

How are you benefiting from using Hoowla? What are the key points where Hoowla has made your case management and quoting more efficient?

We use the Quote Calculator in two ways; internally which allows us a quick and easy to give clients quotes over the phone and with a customised button on our website to allow clients to request an instant quote 24/7. Whichever method is used the quote is branded with our logo and details and personalised to the client. It can be emailed direct to clients or printed to send through the post, which gives prospective clients a great starting experience with Timms.

Within the Hoowla system we can see when a client has viewed the quote and they have the ability to accept the quote online. If a client requires changes to be made it is easy for a member of the team to do so and resend the quote. If the client chooses not to accept the quote we are easily able to contact them to ascertain feedback.

From a business point of view the Hoowla Quote Calculator is invaluable. The volume of enquiries coming into the business is recordable and we can identify conversion rates. We have full control over admin functions such as price changes, adding new staff etc and the system also gives us accountability of who is taking quotes as well as allowing staff members to quote on another’s behalf.

In one sentence, why would you recommend other firms use Hoowla?

Timms would certainly recommend Hoowla, particularly for its simplicity and professionalism, touch of a button reporting function and it’s proactive, responsive support team.

This was posted in Bdaily's Members' News section by Hoowla .